​Welcome to our FAQ section, where we answer all your questions about Open By Surprise and Open By Design. For ease, the page is divided into two sections — one for events and full-service experiences, and one for digital and graphic design services.
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Open By Surprise – Event Services
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Q: Do you offer venue rental?
A: At this time, we do not offer venue rental. Clients booking Open By Surprise Event & Design will have the option to work with one of our preferred vendors for venue needs.
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Q: Do you offer event packages?
A: Open By Surprise Events are customized to each client’s budget, must-haves, and vision. We do not offer fixed packages; however, clients booking full events may receive exclusive pricing on custom products.
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Q: Do you offer payment plans for events?
A: Yes! We offer payment plan options for eligible events. To qualify, clients must book at least 3 months in advance. Booking early ensures you can take advantage of this option and allows us to fully dedicate our attention to your celebration.
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Q: How far in advance should I book?
A: We require clients to book a minimum of 3 months in advance. During holiday seasons, we strongly encourage booking as early as possible, as weather, shipping delays, and order volume may impact production and delivery. Early planning ensures your event receives the luxury attention and care you expect from Open By Surprise.
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Q: Do you charge for consultations?
A: We offer two types of consultations:
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Event Design Consultation: A 45-minute in-person or virtual consultation to discuss your overall event design, focal points, and vision. The fee is applied toward the design fee if you proceed. Non-refundable if you choose not to book.
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Food & Dessert Display Consultation: A 30-minute consultation focused on styling food and dessert displays, including ideas for table layouts, presentation, and visual elements. The fee is applied toward any display styling service if booked and is non-refundable if you choose not to proceed.
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Q: What is your planner fee?
A: An event planner fee applies to all full event services. The fee is customized per event and will be discussed during your consultation.
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Q: Do you require a rush fee for events?
A: Clients booking less than 2 weeks in advance are subject to expedited service fees and must pay the full balance. We strongly recommend booking 3 months ahead to avoid additional charges and to ensure vendor availability and production quality.
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Q: Do you charge for delivery?
A: Yes. Delivery fees are included in your invoice or quote.
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Q: What is pipe and drape? What does it include?
A: Pipe and drape refers to heavy backdrop stands with colored drapes that complement your overall event design.
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Q: Can I book your company for outdoor events?
A: Yes. Clients should be prepared with table and chair rentals, as we currently do not provide them. Weather may affect event setup. If bad weather is forecasted, we encourage having a backup indoor location. Changes must be communicated at least 3 days in advance. On the day of the event, if weather prevents execution after setup begins, we cannot offer a full refund, but clients may schedule one reschedule date within the same calendar year.
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Open By Design – Digital & Graphic Design Services
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Q: What services does Open By Design offer?
A: We create custom digital designs for events and businesses, including:
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Event Logos
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Backdrops
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Floor Wraps & Floor Runners
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Menus & Welcome Signs
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Signage & Custom Graphics
All designs are created digitally and delivered via email, giving you a professional, high-resolution product ready for printing or display.
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Q: Do you offer consultations?
A: Yes! We offer two types of consultations:
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Event Design Consultation (Digital Focus): A 45-minute in-person or virtual consultation to discuss your event or design needs. The fee is applied toward the design fee if you proceed. Non-refundable if you choose not to book.
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Display & Styling Consultation: A 30-minute consultation for food and dessert displays, table styling, or visual layouts. The fee is applied toward any display styling service if booked and is non-refundable if you choose not to proceed.
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Q: How long will it take to receive my design proof?
A: Design proofs are delivered via email within 24–48 hours of submission.
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Q: How many revisions will I receive?
A: Each custom design includes 3 revisions for text, image placement, or layout. Additional revisions are $25 per edit.
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Q: What type of files or photos should I submit?
A: For the best results, we recommend high-quality, professional images. Photos should be at least 200 DPI to avoid pixelation. Open By Design is not responsible for low-quality images provided.
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Q: Can you create designs in any theme or color palette?
A: Yes! We can customize any theme, color palette, or visual style to perfectly fit your event or branding needs.
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Q: Do you offer printed products?
A: Open By Design provides digital design services only. Printing, materials, panels, props, or installation are not included. However, we can provide files in formats compatible with professional printers.
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Q: How long do you keep digital designs?
A: Approved designs are kept for 10 days before being discarded.
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Q: How do invoices work?
A: Invoices must be paid within 24 hours of receipt. If you are not ready to pay, please wait to request an invoice. Unpaid invoices may result in cancellation of the design order.
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Q: How can I communicate about my order?
A: All order communication is handled via email at openbydesign@gmail.com. Please include your order numberand phone number if direct contact is needed.
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