​Welcome to our FAQ section, where we answer all your questions about Open By Surprise and Open By Design. For ease, the page is divided into two sections — one for events and full-service experiences, and one for digital and graphic design services.
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Open By Surprise – Event Services
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Q: Do you offer venue rental?
A: At this time, Open By Surprise does not provide venue rental. Clients booking Event & Design services will have access to our preferred vendor list for venue recommendations.
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Q: Do you offer event packages?
A: Most Open By Surprise events are designed on an a la carte basis, allowing each celebration to be thoughtfully tailored to the client’s needs and overall vision. From time to time, we may offer limited-time event packages, which will be announced on our website, Instagram, and Facebook.
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Q: What is your event design approach?
A: The majority of our events are freestyle, designer-led experiences. While clients are welcome to share inspirational photos or ideas, Full Event & Design services are curated through the creative direction of our design team. This approach ensures a cohesive, elevated theme that reflects both your vision and our signature style.
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Q: Can changes be made after the event design is approved?
A: Once the event design and styling direction are approved, only minor adjustments may be accommodated based on availability and timing. Significant changes requested after approval may require additional fees and are subject to availability.
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Q: What is the minimum investment for events?
A: Our minimum investment for Full Event & Design begins at $3,600, which includes custom design and styling for events seating up to 50 guests. Venue costs are not included. An event planner/service fee is added to the total investment and is customized based on the scope, scale, and coordination needs of each event. Smaller events, such as intimate dinner parties under 50 guests, may begin at a lower starting rate and are quoted individually.
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Q: Do you offer consultations?
A: Yes. We offer the following consultations:
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Event Design Consultation (45 minutes | virtual or in-person): Focused on your event vision, design direction, and focal elements. The consultation fee is applied toward your event design if you proceed and is non-refundable if you choose not to book.
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Food & Dessert Display Consultation (30 minutes): Focused on styling food and dessert displays, table layouts, and visual presentation. The fee is applied toward any display styling service if booked and is non-refundable if you choose not to proceed.
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Q: How far in advance should I book?
A: We require events to be booked a minimum of 3 months in advance. For holidays and peak seasons, early booking is strongly encouraged to accommodate production timelines, vendor availability, and shipping considerations.
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Q: Do you offer payment plans?
A: Yes. Payment plans may be available for eligible events booked at least 3 months in advance. Details are discussed during the consultation process.
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Q: Do you charge rush or expedited fees?
A: Events booked less than 2 weeks in advance may be subject to expedited service fees and require full payment upfront. Availability is not guaranteed for last-minute bookings.
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Q: Do you charge for delivery or travel?
A: Delivery fees are included in your invoice. A travel fee may apply depending on the event location and will be calculated within the total invoice.
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Q: Do you offer outdoor event services?
A: Yes. Outdoor events require clients to secure tables and chairs, as these are not provided. Clients are encouraged to have a backup indoor option in case of inclement weather. Any location changes must be communicated at least 3 days priorto the event. If weather prevents execution after setup has begun, a full refund cannot be issued; however, one reschedule within the same calendar year may be offered.
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Q: What happens if my event runs beyond the scheduled time?
A: Events exceeding the contracted service time may incur additional labor or service fees. All timing extensions are subject to approval and availability.
Open By Design – Digital & Graphic Design Services
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Q: What services does Open By Design offer?
A: We create custom digital designs for events and businesses, including:
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Event Logos
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Backdrops
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Floor Wraps & Floor Runners
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Menus & Welcome Signs
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Signage & Custom Graphics
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* All designs are created digitally and delivered via email, giving you a professional, high-resolution product ready for printing or display.
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Q: How long will it take to receive my design proof?
A: Design proofs are delivered via email within 48–72hours of submission.
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Q: How many revisions will I receive?
A: Each custom design includes 3 revisions for text, image placement, or layout. Additional revisions are $15 per edit.
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Q: What is considered a revision?
A: A revision includes text changes, color adjustments, or minor layout edits. Revisions do not include complete redesigns, theme changes, or new concepts, which may require a new design purchase.
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Q: What type of files or photos should I submit?
A: For the best results, we recommend high-quality, professional images. Photos should be at least 200 DPI to avoid pixelation. Open By Design is not responsible for low-quality images provided.
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Q: Will my design look exactly like my inspiration photos?
A: Inspiration images are used as creative reference only. All designs are original and created in Open By Design’s signature style.
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Q: Can you create designs in any theme or color palette?
A: Yes! We can customize any theme, color palette, or visual style to perfectly fit your event or branding needs.
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Q: Do you offer printed products?
A: Open By Design offers custom digital design services. Printing and production are not included unless specifically noted.
Select printed items — including backdrops, banners, and promotional products — may be available for shipping only. Printed products have a 4–7 business day turnaround time from final design approval. Orders requested in less than 4 business days may be subject to a rush fee.
Custom panels, props, and installation services are built and executed locally only and are not available for shipping.
All printed product orders are final sale. No refunds or exchanges.
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Q: How long do you keep digital designs?
A: Once a design is approved, files are not stored and are discarded after delivery. Clients are responsible for downloading and saving all approved files upon receipt.
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Q: Can changes be made after a design is approved?
A: Once a design is approved, additional changes are not included. Any post-approval edits require a new design order or additional fees, based on availability.
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Q: How do invoices work?
A: Invoices must be paid within 24 hours of receipt. If you are not ready to pay, please wait to request an invoice. Unpaid invoices may result in cancellation of the design order.
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Q: How can I communicate about my order?
A: All order communication is handled via email at openbydesign@gmail.com. Please include your order numberand phone number if direct contact is needed.
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